Order Policy

Web Site Price Policy:

Medicine Flower reserves the right to adjust prices and policies at any time. If the website displays an incorrect price or postage amount, we reserve the right to cancel your order and provide a refund or adjust to the current price. If there is a change in price, we will contact you via email or phone to inform you of the price change and to get your approval before billing.

Returns and Refunds:

We like to please our customers.

Unopened products in good condition may be returned upon approval of our office. Please contact us within 10 days of receiving your order to get approval for the return. We are not able to refund shipping charges.

Unfortunately, we are unable to accept returns of products that have been opened or have their tamper-evident seals removed.

Please contact us at any time with any questions regarding your order.

Risk of Loss:

All items purchased from Medicine Flower are made in conformance to a shipment contract. This means that the risk of loss and ownership for such items pass to you upon our delivery to the carrier. It is your responsibility as a customer to provide a deliverable physical address for delivery. Orders that cannot be delivered due to a incorrect physical address will incur a delivery charge to the customer's account.

International Shipping:

Shipping rates shown on checkout pages for international orders are estimates only. We will confirm your shipping rates via the checkout page before processing your order if you are outside the United States. Any duties or taxes are your responsibility whether or not you accept the delivery.

Acceptance of Electronic Communication:

If you visit genuineessentialoils.com or send e-mails to us, you are consenting to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the site. You agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. We will make every effort to contact you including via telephone.


All content on our site (such as text, graphics, images or files) are the copyrighted property of Medicine Flower LLC and is protected by U.S. and international copyright laws. Medicine Flower® and Sacred Sage® are registered trademarks of Medicine Flower LLC with all rights reserved.

Site Access License:

Medicine Flower grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Medicine Flower. This includes making bookmarks, hyperlinks to the site (as long as the link is not portrayed in a misleading or offensive way).

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Medicine Flower. You may not use our logo or other proprietary graphic or trademark as part of the link without our written permission.